Total Comms Training

In the world of installing critical networks and especially the cabling, there are many different types of client experiences. 

From small office networks right up to complex datacentre installs and even telco long haul – the one constant is the people who do the installing.

Great installation engineers should first and foremost be ahead of their game - they should also be able to interact with the customer to iron out any snags that inevitably crop up and be able to provide a solution based problem solving process - it is after all, still a people business and as such, staff should be able to not only be able to have an overarching technical understanding but also be able to take part and deliver key technical discussions and communicate with effortless professionalism.

As with any industry – some perform better than others. The very best datacomms installation engineers will make a fundamental difference to the success of your business.

But is this down to just natural ability or attitude?
 
Installations are never straight forward - in my experience, no one can predict what you are likely to come up against and this is often be complicated by the lack of site documentation.  Piecing together the various aspects of client discussion and expectations, site surveying, the physical installation process, the testing, let alone the logistics and the management resources that takes the lion’s share of even the most seasoned of project manager's time and head space!!.

The key area here is the individual installation engineer, and his or hers skills - it is all to easily overlooked and neglected.....

In any industry, great emphasis is placed on getting the right people working for an organisation. Vast amounts of money are literally poured into  busy HR departments and recruitment agencies, who are asked to work tirelessly to locate the optimum "suite" of skills sets and technical ability, all within a set budget.

Multiple rounds of ardours interviews are held to find the best of the bunch. That person will likely undergo an intensive period of induction to ensure they understand both the demands of the role and the purpose of the organisation.

When it comes to it, this activity could last just several hours.

When you think about it, a lot is at stake, with large expenditure and superhuman efforts to ensure that you get the right staff, with the technical skills  as planned and to able to crucially demonstrate to the directors, that this will see return on investment.

As such, staff tend to be seen as a ‘bolt on’ to the event itself. Facilitators rather than an integral cog in the experiential wheel.

When you think about it properly – these staff are what makes your company work effectively . Without staff, you do not have an company - simple as that!.

Making sure that staff are well trained and well equipped is an incredibly important part of ensuring that your company is a resounding success and continues to be successful.

When staff are fully trained, they have that understanding, that edge, that sets you apart from the competition. They have that all important technical knowledge, which is key to their success and their success is your success!

When installation engineers have knowledge, they can field questions from the customer, with greater ease. They can communicate with greater technical clarity and represent you with accomplished professionalism.

Most of all – they feel more confident.
 
Installers who go out there without any training are at a disadvantage. If your staff are at a disadvantage, guess what.

So are you.

So make sure that your strategy isn’t compromising the most important aspect of your service.

Invest in your staff, keep investing in refresher training and make sure that your training provider understands you, your business and overall, gives you and your installation engineers the kind of impact that you need, to make a difference.

For a glimpse of what we can do for you, visit our website Total Comms Training